Resolve, powered by ShiftMate
AI customer agents for South African businesses
Resolve is a managed AI customer agent for your business. It answers grounded website questions, captures the right context, and brings your team in when it matters.
How Resolve works
- Connect Resolve to your website, documents, and systems.
- Train it on your business, products, policies, and FAQs.
- Launch it on your website so customers can ask questions and receive real answers.
- Resolve captures context and routes requests to the right person.
Questions answered
- Is Resolve a chatbot?
- Resolve is a purpose-built managed AI customer agent that answers grounded questions, captures context, qualifies opportunities, and supports approved next steps.
- Will it replace our team?
- No. It makes sure your team receives better context when a customer needs their help.
- What does Growth include?
- Growth includes more capacity, deeper approved business knowledge, better qualification, richer handoffs, and ongoing optimisation.
- Can Resolve work inside other systems?
- Yes, where it is safe and useful. That work is scoped, tested, approved, and quoted separately before it goes live.
- How do we get started?
- Share your website and we will guide you through the appropriate setup for your business.